customer service

Summer of Bids and Wins!

In the last couple months, CBS as a whole, hit a MEGA MILESTONE. We landed a few major deals this summer making it such a sizzling success. How sizzling you might ask? Well, let's say we were fired up and managed to set up 400+ machines in a matter of months! We don't usually share [...]

Fresh Faces at Corporate Business Systems

Hello readers– As one of Springfield Business Journal's fastest-growing companies in the region, we are happy to announce that we have added more to the CBS mix! Our customers are demanding us to be bigger and better. With these extra hands, we can be just that and more. Help us welcome our new set of fresh faces. [...]

Diamond Dealer Award

Here at Corporate Business Systems when it comes to customer satisfaction, our company prides itself on being a member of a prestigious group of dealerships that have been awarded the Office Technology Service Excellence Gold Award. We're the first company to receive three Diamond Level Service Technician Awards and placed 10th out of 200+ dealers. "I [...]

CBS’ Amazing Service Team

Blog by Jan Caskey We just thought we would share with you an email that was sent out from our service manager, Larry Walker, to everyone here at Corporate Business Systems expressing his congratulations for his team and the amazing job that they all do each and every day. […]

Great Customer Service is Key to Success

Here is a great story about the importance of customer service…just read it and you’ll know why. “Several years ago, a single problem customer changed the fate of my company. Here’s the story. In business, we’re often all about the numbers–occasionally to a fault. I’m not saying statistics and metrics aren’t useful tools. Sometimes, however, the [...]

By | 2016-10-25T18:23:50+00:00 June 12th, 2012|Copiers, Printers and Information Technology Solutions, Core Belief, customer service, Happy Customer, quality customer care|Comments Off on Great Customer Service is Key to Success

Customer with the Most Options Wins

Blog by Dylan Peltier As an outside sales representative I have heard my fair share of “NO’s” but what are people really turning down when they decline to meet with CBS? At Corporate Business Systems we strive to be different than any other “copier” company out there. We are a locally owned company that strives [...]

Good customer service…the cornerstone of a successful business

Blog by Jan Caskey of Corporate Business Systems Good customer service...when you hear these words, what do you think?  For some it always seems to coincide with a bad experience.  Or people sometimes wonder where has customer service gone?  Or, why should we say anything, no one cares anyway. We believe in the old adage that [...]

By | 2016-10-25T18:23:58+00:00 September 20th, 2011|customer service|Comments Off on Good customer service…the cornerstone of a successful business

SERVICE – CORPORATE BUSINESS SYSTEMS STYLE

Four years ago this month we moved into this state of the art facility, right before that, we wrote our  core beliefs and vision statement. One of those is community.  It reads as follows:  COMMUNITY ~ We build key relationships by supporting our community through our donation of time, money, and resources. Today I would [...]

By | 2016-10-25T18:23:58+00:00 September 20th, 2011|customer service|Comments Off on SERVICE – CORPORATE BUSINESS SYSTEMS STYLE

Why is Business Process Management Important?

A BPM based foundation provides for complete life cycle management of business processes, facilitates integration across technologies, and embeds efficiency among people, processes, and technologies. Business Process Management is an important software solution as it adds value to your company in terms of:   Higher Productivity / Increased Revenue / Operational Excellence: BPM reduces the unit [...]

By | 2016-10-25T18:23:58+00:00 September 20th, 2011|customer service|Comments Off on Why is Business Process Management Important?