Frequently Asked Questions

Frequently Asked Questions 2017-04-01T14:05:27+00:00

Knowledge Base

If you need online help & step-by-step instructions, please utilize these resources below:

CBS Product Support
Savin’s Global Knowledge
Savin’s Interactive “Click 2 Learn”
Kyocera’s Online
Kyocera’s YouTube Page
E-info Instructions
Toner Pirates
  1. Equipment FeaturesCan I add options to my digital copier at any time?
  2. InvoicingWhat is the average usage on my machine?
  3. GeneralWhat are your hours of service?
  4. InvoicingWhat am I being charged for? (Increase in billing)
  5. Meter Readings:How do I send in my meter reading for billing purposes?
  6. Meter Readings:How do I get my meter reading?
  7. NetworkingDo you resell networked equipment?
  8. ServiceWhat do I when I have lines on my copies?
  9. ServiceWhy should we use OEM parts and supplies?
  10. ServiceWhat brands of equipment will you service?
  11. ServiceCan I put my old copier under a maintenance contract?
  12. ServiceCan I change our service contract?
  13. SuppliesSomeone just called us and said the price of toner is going up, is that true?
  14. SuppliesHow many toner cartridges should I keep on hand?
  15. SuppliesHow much are supplies? (Toners, Masters, Inks)
  16. User CodesHow can I set up my machine for user codes?
  17. Schedule a move: I need to move one copier from one location to another, who do I speak to?
  18. Equipment:Does your company buy used copiers?
  19. ServiceIs your company a full service print shop?

1. Equipment Features: Can I add options to my digital copier at any time?

Most digital products allow you to add options at any time. Availability of these options does vary by model. Please call 1.800.370.9984, email your sales representative or send us a message.

2. Invoicing: What is the average usage on my machine?

Average usage is the average amount of copies produced each month. To obtain your average usage, please call 1.800.370.9984, email your sales representative, or send us a message.

3. General: What are your hours of service?

Monday – Friday 8:00am-5:00pm
After hours service is available. Please contact Larry Walker at lwalker@cbs-solutions.com.

4. Invoicing: What am I being charged for? (Increase in billing)

Please contact our Contract Billing, Kim Parks at 1.800.370.9984 or kparks@cbs-solutions.com to discuss your specific billing questions.

5. Meter Readings: How do I send in my meter reading for billing purposes?

When a meter read is requested, you can fax, mail, or email your information to us as follows:

  • Customer Login: Go back to the top of the home page, click “eMeter Readings”, enter your customer username and password.*If you don’t have one, you can request one from our Contract Billing, Kim Parks at 1.800.370.9984 or kparks@cbs-solutions.com
  • Email: kparks@cbs-solutions.com, Subject: Meter Readings
  • Fax: ATTN Kim Parks, 417.831.3183
  • Mail: ATTN Kim Parks, Corporate Business Systems, 3348 East Cherry Street, Springfield, MO 65802

6. Meter Readings: How do I get my meter reading?

Depending on the model of your machine, the meter will either be accessed through the panel display or the physical meter will be located inside the front panel.

For step-by-step instructions to access your meter through the panel, please refer to your operators manual. For further inquires, send us a message.

7. Networking: Do you resell networked equipment?

Yes. We can provide pricing on most any network or computer related product. For a quote or assistance please give us a call at 1.800.370.9984 or send us a message. Click “IT” as your type of inquiry.

8. Service: What do I do when I have lines on my copies?

With a clean lint free cloth, clean the glass. On newer units there is a small rectangular glass just to the left of the glass. Clean this as well. If after completing the above, you are still getting the lines, please take either action:

Customer login: Go back to the top of the home page, click “Service Call”, enter your customer username and password.

*If you don’t have one, you can request one from our Contract Billing, Kim Parks at 1.800.370.9984 or kparks@cbs-solutions.com

Call 1.800.370.9984 and ask for our Help Desk to place your service call.

9. Service: Why should we use OEM parts and supplies?

OEM parts and supplies provide the highest quality and serviceability. Parts and supplies designed specifically for the unit will insure the highest uptime and allows fulfillment of all manufacturer warranties.

10. Service: What brands of equipment will you service?

We service Savin, Kyocera-Mita, Gestetner, Lanier, Ricoh, and OKIData copier, printer, duplicator, and fax products.

11. Service: Can I put my old copier under a maintenance contract?

With few exceptions, we will place a copier under a maintenance contract. In order to place the unit under service, we would need to send a service technician out to your place of business to identify what parts (if any) would need to be replaced in order to bring the unit up to specifications. The costs of the parts and labor for the initial call are charged. The technician will then provide pricing for and describe the coverage options of the maintenance agreement.

12. Service: Can I change our service contract?

Yes, you can change the volume of copies included within your agreement one time during the contract term. Please call 1.800.370.9984 or email your sales representative for further details.

13. Supplies: Someone just called us and said the price of toner is going up, is that true?

Toner Pirates: Companies that call your place of business to solicit supply orders. Corporate Business Systems will never call your business and try to sell supplies. This is a scam!

14. Supplies: How many toner cartridges should I keep on hand?

A good rule of thumb is to keep a two-month quantity on hand. Depending on your model and the amount of toner your documents require will have a bearing on how many cartridges you would need to keep on hand.

When you put your last toner in the machine, please REORDER:

Customer login: Go back to the top of the home page, click “Order Supplies”, enter your customer username and password.

*If you don’t have username and password, you can request one from our Contract Billing, Kim Parks at 1.800.370.9984 or kparks@cbs-solutions.com

Call 1.800.370.9984 and ask for our Supplies Department to place your toner order.

15. Supplies: How much are supplies? (Toners, Masters, Inks)

For questions on ordering supplies, pricing, please contact our Supplies Department at 1.800.370.994 or cbs-supply@cbs-solutions.com

16. User Codes: How can I set up my machine for user codes?

Users can require that a code be entered prior to any copying activity. Depending on your model user codes can be programmed through “User Tools”

If you have a machine that is 18pgs/min or faster….
User Tools ~ Systems Settings ~ Key Operator Tools ~ Address Book Management ~ By User Code ~ New Program ~ Type in Name ~ User Destination ~ Type in Code ~ Select Available Functions ~ Hit OKAY.

This is definitely the abbreviated version of instructions.
Consult your operator’s manual for step-by-step instructions. For further assistance, call 1.800.370.9984 or email our Product Trainer & Product Support Rep, Nick Quesenberry or Laura Brokate

17. Schedule a move: I need to move one copier from one location to another, who do I speak to?

Contact us to schedule a move at 1.800.370.9984

18. Equipment: Does your company buy used copiers?

Contact our Director of Service, Larry Walker at 1.800.370.9984 or lwalker@cbs-solutions.com

19. Service: Is your company a full service print shop?

No, we are not a full service print shop. We are an office equipment dealer.